Refund Policy
Last Updated:
1. Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unopened and in its original packaging
- The product must be in the same condition as when you received it
- The return request must be made within 30 days of delivery
- You must provide proof of purchase (order number or receipt)
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact us at supportuse@quaktorxkhel.world with the following information:
- Your order number
- Reason for return
- Product name and quantity
3.2 Return Authorization
Once we receive your return request, we will review it and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please do not return products without an RMA number.
3.3 Shipping Returns
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance.
Return address:
Quaktorxkhel
58 E 11th St
New York, NY 10003, United States
RMA: [Your RMA number]
4. Refund Process
4.1 Refund Timeline
Once we receive and inspect your returned product, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
4.2 Refund Amount
You will receive a full refund of the product price, excluding original shipping costs (unless the return is due to our error).
4.3 Refund Method
Refunds will be processed to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
5. Exchanges
If you wish to exchange a product for a different item, please contact us. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.
6. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products (unless defective)
- Products damaged by misuse or negligence
- Products returned after 30 days from delivery
- Products without proof of purchase
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at supportuse@quaktorxkhel.world with photos of the defect or damage. We will arrange for a replacement or full refund, including return shipping costs.
8. Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be shipped to you at no additional cost, and we will cover the return shipping for the incorrect item.
9. Cancellation Policy
9.1 Order Cancellation
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.
9.2 Cancellation Process
To cancel an order, please contact us as soon as possible with your order number. If the order has not been shipped, we will cancel it and issue a full refund.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company. If you still have not received your refund, please contact us at supportuse@quaktorxkhel.world.
11. Sale Items
Sale items are eligible for return under the same conditions as regular-priced items, unless otherwise stated at the time of purchase.
12. Consumer Rights
Nothing in this Refund Policy affects your statutory rights as a consumer under applicable law, including your right to return faulty or misdescribed products.
13. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Quaktorxkhel
58 E 11th St
New York, NY 10003, United States
Phone: +18888078105
Email: supportuse@quaktorxkhel.world